FAQS
DELIVERIES & RETURNS
NO BULL. JUST OX
Have a question about our delivery & returns policy? Our five most frequently asked questions are listed below!
If you can't find the answer to your question here please submit an enquiry to our Tuff Care Team.
Returning a product needs to be completed at the point of purchase. All you will need is the proof of purchase (your receipt or invoice) and a reason for returning. Our extensive distribution network are there to support you and ensure you get what you need to get the job done!
If you have a product failure which complies with our warranty & faulty goods policy, return the item to the point of purchase with a proof of purchase (your receipt or invoice) and explain the fault. OX Tools stands behind our No Bull. Just OX approach and will ensure your warranty request is processed as quickly as possible so you get back on the jobsite fast!
Contact the OX Tuff Care Team at 1800OXTUFF or email tuffclub.au@oxtools.com who can assist you with your redemption enquiry.
All redemptions take between 1 - 4 weeks to process following the approval of your redemption request. If you would like further information regarding the redemption please contact the OX Tuff Care Team at 1800OXTUFF or email tuffclub.au@oxtools.com who can assist you with your redemption enquiry.
Visit the Contact Us page to reach out to the great support team at OX!